This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain
07774190655
We collect or use the following information to
provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Records of meetings and decisions
We collect or use the following information for
service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Records of consent, where appropriate
We collect or use the following information for
research or archiving purposes:
Names and contact details
Addresses
We collect or use the following information to
comply with legal requirements
:
Name
Contact information
Identification documents
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access- You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask
for.You
can read more about this right here.Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or
incomplete.You
can read more about this right here.Your right to erasure- You have the right to ask us to delete your personal
information.You
can read more about this right here.Your right to restriction of processing- You have the right to ask us to limit how we can use your personal
information.You
can read more about this right here.Your right to object to processing- You have the right to object to the processing of your personal
data.You
can read more about this right here.Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to
you.You
can read more about this right here.Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any
time.You
can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to
provide services and goods
are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for
service updates or marketing purposes
are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for
research or archiving purposes
are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for
legal requirements
are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Directly from you
We keep personal information for 6 years or until you tell us to destroy your information
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website:
https://www.ico.org.uk/make-a-complaint
18 November 2024
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